CASE STUDY: PROJECT MANAGEMENT

SECTOR:

Fast-growing fiber broadband provider needed help defining processes for scaling and implementing project management to ensure success.

THE PROBLEM:
UNPREPARED FOR GROWTH

Fast-growing fiber broadband company recently began managing its own construction projects. While its prior project management process was technically working, there were numerous areas for improvement to keep pace with the company’s growth. As the volume of projects increased, existing processes would not effectively scale. The company needed help defining its processes and implementing project management to help successfully navigate its growth.

SOLUTIONS:
LAYING A STRONG FOUNDATION

Capture Current Processes
Worked with team to map out and document current processes, identify pain points and root causes, and determine critical areas to track and manage in new processes.

Design and Improve
Defined, designed, and implemented improved future state processes for the company and captured with detailed process maps and standard operating procedure (SOPs) documentation.

Implement New Processes
Worked with client to select the best project management tool to meet their needs and incorporate all necessary project data. Then, trained stakeholders to use the tool for effective information gathering, task management, and collaboration internally and with external partners.

Adapt and Evolve
Tracked new processes against baseline metrics to ensure improvement in communication, productivity, and efficiency.

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AT A GLANCE

Challenges

  • Lack of project status visibility
  • No single source of truth for project management
  • Lack of organizational clarity around key processes
  • Ineffective communication about changes


Impact

  • Improved clarity of roles and responsibilities
  • A visible and reliable single source of truth
  • Proactive management of partners
  • Greater efficiency in problem solving
  • Increased efficiency, productivity and morale
  • Reduced costs
  • Successful scaling

IMPACT:
POSITIONED FOR SUCCESS

Clear Expectations
Leaders, employees, and partners now clear on roles, expectations, and timelines.

Single Source of Truth
All stakeholders have access to one updated, accurate source of project information.

Efficient Problem Solving
New processes and tools have made identifying red flags easier and resolving issues more efficient.
“The MindSalt team are phenomenal partners and guides throughout our strategic planning process. Not only did they ensure a collaborative, inclusive process with all key stakeholders, but they also organized and synthesized organically developed goals and strategic priorities in ways that were relevant, impactful, motivational and actionable.”
EXECUTIVE DIRECTOR
"The MindSalt team joined us right when the wheels were coming off of a rapidly growing business. They consolidated and managed data across multiple systems to streamline our supply chain and inventory management. MindSalt has worked directly with me (CEO) and later our COO who continues to use their management systems to grow company revenues 5X over the last two years. Did I mention that the MindSalt team is awesome?"
CEO
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